TERMS OF SERVICE

WEBSITE ORDERS

Joy botanical reserve the right to change, modify, add or remove portions of these terms at any time.  Using this website signifies acceptance of these terms and conditions.

Liability

Joy Botanical will not be liable for any loss, damage or theft as a result of your use of this website. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. Joy Botanical will not be liable for any damage or theft associated with an arrangement that has left the Joy Botanical premises. Joy Botanical strives to ensure the freshest, premium product is used in all of our arrangements, but we do understand with a natural product some things are out of our control. Joy Botanical will not be held responsible for arrangements once they have left the possession of Joy Botanical. 

Cancellations/Changes

Any order made on this website will be subject to a non-refundable $20 administration fee in the event of an order cancellation. Joy Botanical will refund the full order amount, less a $20 administration fee, provided the order is cancelled with 24 hours notice (eg. 24 hrs prior to the nominated date of delivery). All cancellations need to be communicated via email to joybotanical@gmail.com or via phone on 0437 134 021 to be eligible for cancellation and refund. 

Changes to your order can be made 24 hrs prior to the nominated delivery date, provided the order has not left our premisis. Changes will not be confirmed until any fees, charges and additional payments are processed. 

Nominated delivery date may be changed, provided 24 hours notice is given and the order has not left our premises.

Refund policy

Refund requests are assessed on a case-by-case basis and unfortunately cannot be granted for change of mind, incorrect date selection or due to missing our delivery cut-offs.

Please ensure delivery details are correct at the time of ordering. 

Credit notes may be issued on a case-by-case basis. 

As flowers are a perishable product that are reliant on conditions outside of our control, please contact us within 48 hours of receipt of flowers with any issues or concerns.

Product Information

All product information, images and descriptions are for illustration purposes only and do not reflect or represent the final product. Style and product choice remain at the discretion of Joy Botanical and may be subject to change from what is communicated without notice.

Any images related to a product are for demonstration purposes only, specific floral choices, vase, paper and ribbon selection remain at the discretion of Joy Botanical and will change with each arrangement. Any specific requests need to be made via phone and are subject to seasonal availability. Where product substitutions occur, products of equal or greater value will be used.

Delivery

Orders must be made before 10am for the same day delivery.

If the order is made after this time, the order will be delivered as per the date chosen.

The sender will be responsible for ensuring all recipient address details are correctly communicated. Any unsuccessful deliveries resulting from incorrect delivery details will be subject to a re-delivery fee, payable by the sender. Joy Botanical will endeavour to communicate with the sender and the recipient upon failed delivery, taking all reasonable measures to ensure there is a safe place to leave the arrangement. 

The sender will also be responsible for ensuring that delivery of goods to a secured premises (eg apartment, secured building, gated premises) will be received by the recipient, failure to do so will result in the arrangement being returned to the Joy Botanical studio and a re-delivery fee charged.

In the event of an unsuccessful delivery, the goods will be returned to the Joy Botanical studio and the sender will be responsible for any associated re-delivery fees. 

Price and Size

All of our Blooms are sourced locally where possible and prices and sizes may vary depending on seasonal availability. The flowers that we choose to use at Joy Botanical are premium selections. This means you’re not just just getting a regular Rose, but a beautiful local garden or Columbian rose. Not just a Gerbera, but a beautiful, large Disbud. Not just a Lily, but a beautiful scented Stock. If you’re looking for a beautiful, on-trend, unique floral creation then look no further!

While the prices may vary, the value of our floral designs remains the same. We want to send the right message for you – whether it be a thank you, a happy birthday, a congratulations or a message of love. Flowers are not meant to last forever, but they do leave a lasting impression!

Some of our premium Blooms are at the higher end of some budgets, so please see below a general guide on pricing to help make the right choice for the occasion.

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$75

Our "small" size. A perfect balance of value and impact.

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$110

A larger design full of flowers to make your recipient really feel the love. 

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$200 

When large needs to be a bit extra. This will get you a bouquet of premium blooms that will leave a lasting impression.

EVENT AND WEDDING FLOWERS 

Joy Botanical Responsibility

It is the responsibility of Joy Botanical to complete the following duties:

Assistance with flower choices and colour schemes, as well as arrangement, construction, style, structure and theme ideas if required.

Email communication.

Phone communication where necessary.

Construction of flower arrangements as per final invoice.

On day delivery, set up and dismantle if required.

Treating your event with the utmost priority and respect.

Supplying you with original, breathtaking flowers

 

Client Responsibility

It is the responsibility of the event client to complete the following duties:

Make payments on time as per agreement with Joy Botanical.

Submit all final changes that affect the flower order, no later than four (4) weeks prior to the event.

Submit all final changes that affect duties of the florist, in email, to Joy Botanical, no later than  seven (7) days before an event.

The client assumes all responsibility for the condition of the event flowers order, and other hired and purchased goods, after delivery to the venue or client pickup from a Joy Botanical location.

The client acknowledges that, unless they have paid for a pack-down service, they are responsible for the clean and prompt return of all hired items to Joy Botanical within three (3) days of their event.

 

Acceptance of Terms and Conditions

By booking an event with Joy Botanical, and paying the 30% non-refundable booking fee required, the client hereby unconditionally accepts the terms and conditions listed.

Joy Botanical Terms and Conditions may be changed without notice.

Payment Information

The preferred method of payment to Joy Botanicalt is via direct debit or credit card. Joy Botanical’s bank details can be found at the bottom of each invoice. Joy Botanical also accept payment via cash. Cheque payments are not accepted.

Joy Botanical require an upfront 30% non-refundable booking fee, before securing your event. This deposit is non-refundable under any circumstance and comes off the total invoiced amount. Regrettably, Joy Botanical cannot hold a date without this booking fee payment.

Final payment of the balance of the client’s invoice is to be received four (4) weeks prior to the event date. This due date will be clearly outlined on the invoice. Joy Botanical are not responsible for contacting you or reminding you of the final payment cutoff date.

Joy Botancial will not order your event flowers or complete any arrangements without final payment. Delayed final payment, resulting in a late flower order, may result in missing out on your desired flower varieties. Joy Botanical will not be held accountable for disappointment or dissatisfaction due to substitution caused by late payment. 

Fees may incur for late payments made to Joy Botanical.

Event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for Joy Botanical  to cancel the event.

 

Hired Items

The client is responsible for the safety and cleanliness of any items hired from Joy Botanical. This may include but is not limited to, vases, candle holders, glassware and framework for floral installations.

A credit card number is kept on file as security for hired items. The credit card will not be charged unless the items are returned damaged, dirty, or broken.

It is the responsibility of the client to ensure the safe return of any and all hired items to Joy Botanical. Failure to return items within three (3) days of your event may incur a fee of up to $100 per day until the items are returned. This fee will be charged directly to your credit card.

In the event that Joy Botanical hired items have been abandoned at the event venue, and collection by Joy Botanical is now required, additional collection fees apply.

All hired items must be returned to Joy Botanical washed and clean of candle wax, flower matter and water. Failure to return items cleaned and dry will incur a cleaning fee of $80 per hour.

Floral installations and permission

It is the responsibility of the client to liaise with their chosen event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as open flame candles, stakes into grass, and hanging instalments on existing beams and structures.

The responsibility remains with the client to seek permission on behalf of Joy Botanical to construct hanging, suspended or other uncommon floral installations at the event venue. 

Joy Botanical will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue.

 

Photography

Joy Botanical retain the right to photograph finished work which may be used in self-promotion and advertising.

Joy Botanical agree to hold off from uploading any images to social media until after the event start time.

 

Set up and Delivery

Times outlined for setup (often referred to as “bump in”) and packdown (often referred to as “bump out”) are outlined and given as approximates. The client understands that while we endeavour to arrive within the window specified; for reasons out of our control these are not always achievable.

Please note that the delivery time slot allocated is an approximate arrival time only and does not include time to set up the event.

Joy Botanial will keep day-of contacts updated on delivery times if they are to change on an event day.

Joy Botanical is not liable for delivery times that change due to unforeseen circumstances wherein the delivery and setup of all items are completed before start times. For example: a 1pm event start time with a completed bump in time of 12.50pm is more than acceptable.

In the event that Joy Botanical do not fulfil a bump in before the allocated event start time, a full refund of any missing items will be paid via direct debit within 7 days of receiving the client’s bank account information.

Packdown

Unless the client has chosen the floral pack down service by Joy Botanical, it is the responsibility of the client to liaise with their chosen event venues regarding pack down of the floral installations. All hired items must be returned clean as per "hired items" terms of service above.

 

In the event of an emergency (Force Majeure)

In the event that Joy Botanical is unable to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation acts of God, inclement weather, site access failure, time access inaccuracies, civil commotion, unrest or riots, civil or military interference including acts of war or terror, and health and environmental risks), JOy Botanical will not be liable for any loss or damage suffered by the client as a result of any delays caused by such force majeure events.

Similarly, the client will not be held responsible, accountable or liable to Joy Botanical  for any loss or damage suffered to Joy.

Botanical hired items or arranged goods as a result of damage or loss caused by such force majeure events.

Joy Botanical reserve the right to cancel any event if at any time they feel that the obligations cannot be met.

In the event that Joy Botanical are unable to complete their responsibilities or in the event of isolated disasters such as damage to the Joy Btanical studio, vehicle or staff; liability is limited to a full refund of all monies paid to Joy Botanical.

In the event that Joy Btanical are unable to complete their responsibilities for the event, every effort will be made for Joy Botanical to source and introduce a replacement florist with similar costings and style to Joy Botanical. The client is under no obligation to move forward with a replacement florist suggested by Joy Botanical.

 

Cancellation and refund policy

In the unfortunate event that your event is cancelled, Joy Botanicalt require a minimum of 30 days notice from the client. All cancellations are to be made in writing from the client to Joy Botanical by way of email.

Joy Boatncial have a cancellation fee of $500 which may or may not be instituted under the circumstances of the cancellation.

On cancellation of your event; the client will receive a refund of the balance of monies paid, less the non-refundable 30% booking fee amount, less the cancellation fee of $500 if applicable, less any non-perishable items purchased on behalf of the client for their event (such as vases, ribbons and other non perishable items). These additional costs are considered liquidated damages to Joy Botanical in the event of a terminated event by the client within 30 days of their event.

Strictly no refunds are extended to the client on orders cancelled within 30 days of the event.

There are no refunds for cancellations of individual items within 30 days of the event. Flowers for those items will be utilised to upgrade the arrangements going ahead.

For further information or to query any of our event terms, please contact us via email: joybotanical@gmail.com