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Joy Botanical Responsibility

It is the responsibility of Joy Botanical to complete the following duties:

Assistance with flower choices and colour schemes, as well as arrangement, construction, style, structure and theme ideas if required.

Email communication.

Phone communication where necessary.

Construction of flower arrangements as per final invoice.

On day delivery, set up and dismantle if required.

Treating your event with the utmost priority and respect.

Supplying you with original, breathtaking flowers


Client Responsibility

It is the responsibility of the event client to complete the following duties:

Make payments on time as per agreement with Joy Botanical.

Submit all final changes that affect the flower order, no later than four (4) weeks prior to the event.

Submit all final changes that affect duties of the florist, in email, to Joy Botanical, no later than  seven (7) days before an event.

The client assumes all responsibility for the condition of the event flowers order, and other hired and purchased goods, after delivery to the venue or client pickup from a Joy Botanical location.

The client acknowledges that, unless they have paid for a pack-down service, they are responsible for the clean and prompt return of all hired items to Joy Botanical within three (3) days of their event.


Acceptance of Terms and Conditions

By booking an event with Joy Botanical, and paying the 30% non-refundable booking fee required, the client hereby unconditionally accepts the terms and conditions listed.

Joy Botanical Terms and Conditions may be changed without notice.

Payment Information

The preferred method of payment to Joy Botanicalt is via direct debit or credit card. Joy Botanical’s bank details can be found at the bottom of each invoice. Joy Botanical also accept payment via cash. Cheque payments are not accepted.

Joy Botanical require an upfront 30% non-refundable booking fee, before securing your event. This deposit is non-refundable under any circumstance and comes off the total invoiced amount. Regrettably, Joy Botanical cannot hold a date without this booking fee payment.

Final payment of the balance of the client’s invoice is to be received four (4) weeks prior to the event date. This due date will be clearly outlined on the invoice. Joy Botanical are not responsible for contacting you or reminding you of the final payment cutoff date.

Joy Botancial will not order your event flowers or complete any arrangements without final payment. Delayed final payment, resulting in a late flower order, may result in missing out on your desired flower varieties. Joy Botanical will not be held accountable for disappointment or dissatisfaction due to substitution caused by late payment. 

Fees may incur for late payments made to Joy Botanical.

Event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for Joy Botanical  to cancel the event.


Hired Items

The client is responsible for the safety and cleanliness of any items hired from Joy Botanical. This may include but is not limited to, vases, candle holders, glassware and framework for floral installations.

A credit card number is kept on file as security for hired items. The credit card will not be charged unless the items are returned damaged, dirty, or broken.

It is the responsibility of the client to ensure the safe return of any and all hired items to Joy Botanical. Failure to return items within three (3) days of your event may incur a fee of up to $100 per day until the items are returned. This fee will be charged directly to your credit card.

In the event that Joy Botanical hired items have been abandoned at the event venue, and collection by Joy Botanical is now required, additional collection fees apply.

All hired items must be returned to Joy Botanical washed and clean of candle wax, flower matter and water. Failure to return items cleaned and dry will incur a cleaning fee of $80 per hour.

Floral installations and permission

It is the responsibility of the client to liaise with their chosen event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as open flame candles, stakes into grass, and hanging instalments on existing beams and structures.

The responsibility remains with the client to seek permission on behalf of Joy Botanical to construct hanging, suspended or other uncommon floral installations at the event venue. 

Joy Botanical will not be held responsible or liable for any instances where work cannot be completed due to a lack of permission or lack of safety at the venue.



Joy Botanical retain the right to photograph finished work which may be used in self-promotion and advertising.

Joy Botanical agree to hold off from uploading any images to social media until after the event start time.


Set up and Delivery

Times outlined for setup (often referred to as “bump in”) and packdown (often referred to as “bump out”) are outlined and given as approximates. The client understands that while we endeavour to arrive within the window specified; for reasons out of our control these are not always achievable.

Please note that the delivery time slot allocated is an approximate arrival time only and does not include time to set up the event.

Joy Botanial will keep day-of contacts updated on delivery times if they are to change on an event day.

Joy Botanical is not liable for delivery times that change due to unforeseen circumstances wherein the delivery and setup of all items are completed before start times. For example: a 1pm event start time with a completed bump in time of 12.50pm is more than acceptable.

In the event that Joy Botanical do not fulfil a bump in before the allocated event start time, a full refund of any missing items will be paid via direct debit within 7 days of receiving the client’s bank account information.


Unless the client has chosen the floral pack down service by Joy Botanical, it is the responsibility of the client to liaise with their chosen event venues regarding pack down of the floral installations. All hired items must be returned clean as per "hired items" terms of service above.


In the event of an emergency (Force Majeure)

In the event that Joy Botanical is unable to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation acts of God, inclement weather, site access failure, time access inaccuracies, civil commotion, unrest or riots, civil or military interference including acts of war or terror, and health and environmental risks), JOy Botanical will not be liable for any loss or damage suffered by the client as a result of any delays caused by such force majeure events.

Similarly, the client will not be held responsible, accountable or liable to Joy Botanical  for any loss or damage suffered to Joy.

Botanical hired items or arranged goods as a result of damage or loss caused by such force majeure events.

Joy Botanical reserve the right to cancel any event if at any time they feel that the obligations cannot be met.

In the event that Joy Botanical are unable to complete their responsibilities or in the event of isolated disasters such as damage to the Joy Btanical studio, vehicle or staff; liability is limited to a full refund of all monies paid to Joy Botanical.

In the event that Joy Btanical are unable to complete their responsibilities for the event, every effort will be made for Joy Botanical to source and introduce a replacement florist with similar costings and style to Joy Botanical. The client is under no obligation to move forward with a replacement florist suggested by Joy Botanical.


Cancellation and refund policy

In the unfortunate event that your event is cancelled, Joy Botanicalt require a minimum of 30 days notice from the client. All cancellations are to be made in writing from the client to Joy Botanical by way of email.

Joy Boatncial have a cancellation fee of $500 which may or may not be instituted under the circumstances of the cancellation.

On cancellation of your event; the client will receive a refund of the balance of monies paid, less the non-refundable 30% booking fee amount, less the cancellation fee of $500 if applicable, less any non-perishable items purchased on behalf of the client for their event (such as vases, ribbons and other non perishable items). These additional costs are considered liquidated damages to Joy Botanical in the event of a terminated event by the client within 30 days of their event.

Strictly no refunds are extended to the client on orders cancelled within 30 days of the event.

There are no refunds for cancellations of individual items within 30 days of the event. Flowers for those items will be utilised to upgrade the arrangements going ahead.

For further information or to query any of our event terms, please contact us via email:

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